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Job Locations CA-ON-Toronto
*Candidate must reside in either Kitchener, Waterloo or London area   The District Relationship Manager (DRM) is responsible for managing and marketing assigned dealer relationships. This team member will provide quality customer service by satisfying the business needs of the customers and GM Financial. This team member`s overall responsibility will be to develop dealer relationships, train dealer staff to generate contracts according to GM Financials established credit risk and profitability models. Other duties include taking  actions through direction of RSM, in managing DAV's with Dealers and tough credit and funding situations. In addition to the Dealer relationship component the District Relationship Manager is to work closely with the District Sales Managers of GMCL to coordinate field activities where possible.
Requisition ID
2022-42961
Department
Sales
Job Locations CA-ON-Toronto
The District Relationship Manager (DRM) is responsible for managing and marketing assigned dealer relationships. This team member will provide quality customer service by satisfying the business needs of the customers and GM Financial. This team member`s overall responsibility will be to develop dealer relationships, train dealer staff to generate contracts according to GM Financials established credit risk and profitability models. Other duties include taking  actions through direction of RSM, in managing DAV's with Dealers and tough credit and funding situations. In addition to the Dealer relationship component the District Relationship Manager is to work closely with the District Sales Managers of GMCL to coordinate field activities where possible.
Requisition ID
2022-42889
Department
Sales
Job Locations CA-ON-Peterborough
Overview We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer.  Even if you’ve never worked in customer service, you’ve certainly been a customer.   If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.   What You’ll Be Doing: - Make outbound and take inbound calls to service past-due customer accounts - Actively listen to our customers and offer solutions to resolve customer accounts while providing a remarkable experience - Strive to outperform expectations with a positive and fun attitude in a team environment - Engage in continuous learning opportunities What We Offer: - Excellent Health, Vision and Dental Benefits - Bi-lingual Pay Differential if you’re fluent in Spanish or French - Company Match program for RRSP contributions - Generous Paid Time Off (personal, vacation, sick, paid holidays) - Casual Dress Code - Dynamic relationships between teams and leadership - Quarterly Volunteer Opportunities - Quarterly Bonus Opportunities - Hybrid work schedule offered after training period; ability to work a portion of your week from home Starting salary: $20.00/hour See below for full job description duties and requirements:
Requisition ID
2022-42867
Department
Customer Service Center and Service Operations / Customer Experience
Job Locations CA-ON-Toronto
The Customer Experience Support Specialist is responsible for managing timely and accurate responses to multi-channel internal and external requests related to Lease & Loan accounts. This individual is responsible for interacting with internal and external customers and dealers. This team member is responsible for evaluating account information and documented correspondence, completing administrative tasks, and making sound business decisions. Direct contact with other departments and segments is necessary to fulfill certain tasks. Achieving optimal business results and team objectives in this position directly affects the financial results produced by the company. This position is responsible for providing Best in Class service by representing GM Financial professionally and efficiently when interacting with internal and external customers.
Requisition ID
2022-42767
Department
Customer Service Center and Service Operations / Customer Experience
Job Locations CA-ON-Toronto
We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer.  Even if you’ve never worked in customer service, you’ve certainly been a customer.   If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.   What You’ll Be Doing: - Make outbound and take inbound calls to service past-due customer accounts - Actively listen to our customers and offer solutions to resolve customer accounts while providing a remarkable experience - Strive to outperform expectations with a positive and fun attitude in a team environment - Engage in continuous learning opportunities What We Offer: - Excellent Health, Vision and Dental Benefits - Company Match program for RRSP contributions - Generous Paid Time Off (personal, vacation, sick, paid holidays) - Casual Dress Code - Dynamic relationships between teams and leadership - Quarterly Volunteer Opportunities - Annual Bonus Opportunities - Remote Hybrid schedule offered; ability to work a portion of your week from home    
Requisition ID
2022-42714
Department
Customer Service Center and Service Operations / Customer Experience
Job Locations CA-ON-Toronto
- The Insurance Tracker Bilingual is responsible for the tracking and collection of primary vehicle insurance policies through the use of phone calls, emails and letters to insurance brokers, insurance companies and customers. This role is also responsible for auditing and data entry of policies received and liaising with 3rd party insurance service provider and with various internal departments to achieve resolution of files.
Requisition ID
2022-42537
Department
Customer Service Center and Service Operations / Customer Experience
Job Locations CA-ON-Toronto
The Customer Experience Advocate is responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments and other third parties. The Advocate must maintain business knowledge related to auto financing, contract information and understand key processes from various operational areas within the company to research and resolve lease and loan inquiries. This team member is responsible for evaluating account information and documenting correspondence, following procedures, and making sound business decisions. This position is responsible for providing Best In Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention. Key areas of focus include proactively partnering with external business partners, Team Leaders and Managers to expedite and resolve customer issues in a timely manner. These roles include Dealer Phone Support, End of Term Phone, Customer and Dealer Resolution and Deficiency Follow up.
Requisition ID
2022-42107
Department
Customer Service Center and Service Operations / Customer Experience

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