Insurance Tracker Bilingual - CDN Dealer Services

Job Locations CA-ON-Toronto
Requisition ID
Employee Type
Full Time-Regular
Customer Service Center and Service Operations / Customer Experience


  • The Insurance Tracker Bilingual is responsible for the tracking and collection of primary vehicle insurance policies through the use of phone calls, emails and letters to insurance brokers, insurance companies and customers. This role is also responsible for auditing and data entry of policies received and liaising with 3rd party insurance service provider and with various internal departments to achieve resolution of files.


  • Make outbound contact attempts to customers, insurance brokers and insurance companies to confirm insurance coverage and collect policies within company guidelines Respond to inbound calls and written correspondence related to insurance policy issues and confirmation from customers, dealers, insurance brokers and insurance companies (60%)
  • Audit for accuracy and completeness of insurance policies coverages to ensure they meet minimum contractual/coverage requirements Liaise with third party vendor to update, correct and accurately reflect insurance tracking status on accounts assigned for follow-up (25%)
  • Review reports identifying province/name changes and follow up for new registrations and insurance policies to ensure insurance coverage requirements Prepare miscellaneous authorization letters (storage, out of country) as required/requested within procedural guidelines Respond to customer and dealer inquiries regarding insurance coverage in a timely and efficient manner (10%)
  • Make recommendations on escalated/unresolved files, including but not limited to repossession once all efforts for resolution have been exhausted (5%)





  • Speak and write clearly with attention to detail
  • Ability to organize, prioritize and manage a large workload for optimum efficiency
  • Professional, reliable, and possessing a strong work ethic
  • Excellent verbal, written, and interpersonal skills
  • Works proactively and independently
  • Advanced understanding of vehicle insurance policy coverages
  • Bilingual - Fluent in English and French


  • High school diploma required


  • Minimum 1 year work related experience in professional collections, customer service, insurance tracking or other auto industry related work experience
  • Advanced knowledge MS Office suite of products
  • Previous experience in a call center environment


  • None




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