• Insurance Claims Representative - CDN Dealer Services

    Job Locations CA-ON-Toronto
    Requisition ID
    Employee Type
    Full Time-Regular
    Risk Management / Insurance
  • Overview

    The Insurance Claims Representative Incumbent is responsible for coordinating with Estates and Dealers on deceased files to determine if the vehicle will be purchased, transferred or returned and for negotiating, processing and maintaining proper follow-up on total loss/theft files to minimize loss.  This position will liaise with insurance companies, clients and dealers as well as other departments regarding all insurance related issues.  


    Job Duties


    Co-ordinate with clients, dealers and deceased estate accounts advising of available options and co-ordinating lease transfers, buyouts or vehicles associated with these files. Document system of record with all activities – 30%


    Co-ordinate with clients, dealers and insurance companies on total loss claims in evaluating market value / replacement value of leased vehicles, negotiating and settling claims within established guidelines. Document system of record with all activities – 15%


    Review and process paperwork including Proof of Loss, Salvage Releases, Power of Attorneys etc. Verifying accuracy and timely response times – 10%


    Process lease disposal documents including internal forms, refunds and billings/deficiencies – 20%


    Respond to incoming phone, email and written inquires related to claims files – 20%


    Assist other internal departments with insurance related problems including damaged vehicle returns – 5%



    Reports to: Team Leader – Insurance Department

    Direct Reports: None



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