• Funding Exceptions Analyst Bilingual-CDN

    Job Locations CA-ON-Toronto
    Requisition ID
    2018-33679
    Employee Type
    Contingent Worker
    Category
    Funding / Loan Services
  • Overview

    The Funding Exceptions Analyst is responsible for assisting dealers in resolving lease funding issues, and/or following GM Financial procedures and requirements. The ultimate objective is to provide excellent service that will meet the needs of both the company (GM Financial) and customer (dealers).

     

    This position will be a 1 year contract assignment.

    Responsibilities

    Job Duties

     

    Funding Exceptions Support (60%)

    • To assist dealers in solving daily funding exceptions/issues regarding GM Financial lease contracts, by providing professional customer service.
    • Attend to inbound calls quickly and effectively.
    • Train dealers to correctly follow GM Financial procedures and requirements.
    • Entering notes into the system and making outbound calls to assist dealers including  gathering missing/corrected documentation needed to process transactions.
    • Manage more complex funding/program issues with lease transactions through working with the GMF sales team and dealer representatives

    Recording daily transaction (30%)

    • Process general administration and recording daily transactions.
    • To gather information to build reports on a regular basis.

    Training new Hires (5%)

    • Occasionally training new hires 

    Miscellaneous (5%)

    • Other duties assigned to them i.e. testing new programs.

     

    REPORTING RELATIONSHIP

    Reports to: Funding Exceptions Manager

    Direct Reports: None

    Qualifications

    Qualifications

     

    Education

    • High school diploma required.
    • College degree preferred

     

    Experience

    • Excellent report writing and communication skills (written and verbal).

    Knowledge/Skills

    • Good English and French verbal and written communication skills.
    • Interpersonal skills necessary to interact effectively with employees at all levels of the organization.
    • Good organizational skills and the ability to meet tight deadlines.
    • Proficiency with Microsoft Office products.
    • Ability to work independently and on a team on multiple projects    
    • Possess analytical and decision-making skills.
    • Outstanding customer service skills.

     

    Working Conditions

     

    Physical Demands

    • Maintaining one position
    • Sitting – Continuous
    • Click of the mouse, typing – Continuous
    • Repetitious body motions – Frequent

     

    Sensory Demands

    • Counseling
    • Talking to customers/clients
    • Answering calls & taking telephone messages - Frequent
    • Listening - Continuous
    • Assist other departments

     

    Environment

    • None

    Disagreeable Conditions/Hazards

    • None

    GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential job duties” of the position, with or without reasonable accommodation. If you require a specific  accommodation because of a disability or medical need, please contact hrconnection@gmfinancial.com or call 1-866-411-4748.

     

     

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.

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