• Lease Transfer Administrator Bilingual French - CDN Dealer Services

    Job Locations CA-ON-Toronto
    Requisition ID
    Employee Type
    Full Time-Regular
    Customer Experience / Customer Service
  • Overview

    The Lease Transfer Administrator is responsible for communicating with dealers and customers regarding the lease transfer process. Duties include completing credit applications, ensuring documents are complete and accurate and also issuing refunds as needed.


    GM Financial has a mandate to support GM Canada with the acquisition and ongoing management of customers to promote retention, loyalty, and growth.  You are at the center of this mission.  Our Customer Service Representatives are the best in class for engaging with customers and providing a top level customer experience.  If you are customer focused, high energy, focused on results, and looking for the next step in your career, apply to be a part of a dynamic team. 


    Job Duties

    Respond to customer inquiries by phone or through correspondence in a Bilingual call center environment. (50%)

    • Calculate and provide buyouts quotes, verbal and written,  in response to lessee/dealer requests
    • Inform clients on company procedures and policies
    • Initiate and complete changes or updates to the customer file through direct system updates
    • Provide superior customer service in every interaction to foster customer satisfaction and retention

    Respond to written communication/voicemail/email. (30%)

    • Co-ordinate special requests with other departments
    • Pull and provide documentation upon request
    • Maintain a standard of confidentiality as per Company requirements
    • Process, distribute and follow up on incoming fax communication
    • Process and respond to emails as distributed through the client services resource email

    Provide positive resolution to client enquiries either verbally or written (10%)

    • Demonstrate customer centric approach to all lessee and dealer communications 
    • Act as liaison between dealers and lessees to foster and enhance communication , and maximize the overall customer experience
    • Facilitate interdepartmental communication to ensure timely and customer centric resolution of lessee and dealer issues
    • Make decisions within established guidelines and policies
    • Keep abreast of changes in policy and procedure


    Work on special projects as assigned within deadlines (5%)


    Provide reception relief on a regular basis. (5%)


    Working Relationships

    Reporting Relationship: Team Leader Customer Service

    Direct Reports: None




    • High school diploma required


    • Customer service or call center experience is an asset
    • Automotive experience is an asset


    • Fluent in English and French, oral and written
    • Strong analytical and decision making skills
    • Results oriented and deadline focused
    • Strong verbal and written communication skills
    • Ability to handle sensitive information in a confidential manner
    • Excellent interpersonal skills necessary to interact effectively with external and internal customers at all levels of the organization
    • Ability to plan, organize and multi-task
    • Customer focused
    • Strong mathematical skills
    • Ability to work independently and on a team
    • Proficiency with MS Office
    • Available to work shifts ranging from 8:00 am to 8:00 pm (flexibility required)

    Working Conditions

    Physical Demands

    • Maintaining one position – Frequent
    • Sitting – Continuous
    • Repetitious body motions - Frequent
    • Typing – Continuous
    • Clicking of the mouse – Frequent
    • Writing – Frequent
    • Holding telephone - Frequent

    Sensory Demand

    • Counseling
    • Talking to customers/clients
    • Taking telephone messages
    • Listening
    • Operating a switchboard
    • Taking direction and/or instructions
    • Talking to employees
    • Looking at computer screen - Continuously



    Disagreeable Conditions/Hazards

    • Noise – Open Office




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