The Lease Transfer Administrator is responsible for communicating with dealers and customers regarding the lease transfer process. Duties include completing credit applications, ensuring documents are complete and accurate and also issuing refunds as needed.
GM Financial has a mandate to support GM Canada with the acquisition and ongoing management of customers to promote retention, loyalty, and growth. You are at the center of this mission. Our Customer Service Representatives are the best in class for engaging with customers and providing a top level customer experience. If you are customer focused, high energy, focused on results, and looking for the next step in your career, apply to be a part of a dynamic team.
Respond to customer inquiries by phone or through correspondence in a Bilingual call center environment. (50%)
Respond to written communication/voicemail/email. (30%)
Provide positive resolution to client enquiries either verbally or written (10%)
Work on special projects as assigned within deadlines (5%)
Provide reception relief on a regular basis. (5%)
Reporting Relationship: Team Leader Customer Service
Direct Reports: None