Contacting clients and coordinating with dealers/third parties to initiate collection of payment arrears with a goal to minimize outstanding balances while maintaining lease parameters within corporate guidelines. Providing superior customer service and assistance/guidance to customer and dealers. Analyzing risk factors to determine need for repossession and process request to management as required.
An individual in this role must be available to work Monday - Thursday 10AM-6:30PM & Friday 9:30AM-6PM.
Incoming Calls: 30%
Outbound Calls: 40%
High Risk: 5%
Trace Efforts: 5%