• Collections Representative - CDN Dealer Services

    Job Locations CA-ON-Toronto
    Requisition ID
    2018-33433
    Employee Type
    Full Time-Regular
    Category
    Collections
  • Overview

    Contacting clients and coordinating with dealers/third parties to initiate collection of payment arrears with a goal to minimize outstanding balances while maintaining lease parameters within corporate guidelines. Providing superior customer service and assistance/guidance to customer and dealers. Analyzing risk factors to determine need for repossession and process request to management as required.

     

    An individual in this role must be available to work Monday - Thursday 10AM-6:30PM & Friday 9:30AM-6PM.

    Responsibilities

    Incoming Calls: 30%

    • Answer incoming calls in a timely manner
    • Contribute to meeting/exceeding departmental service levels and abandon rates
    • Document system of record on all activities

    Outbound Calls: 40%

    • Make outbound calls on assigned work list regarding arrears on file with a goal of minimizing outstanding arrears on both monthly and bi-weekly portfolios
    • Maintain proper work list management
    • Document system of record on all activities

    Processing: 10%

    • Proper processing of accounts for repossession
    • Following guidelines of 30 day letters as is required

    High Risk: 5%

    • Review high risk files on a priority basis while making recommendations for repossession and escalating as required to minimize risk to the company

    Trace Efforts: 5%

    • Attempt preliminary Trace efforts utilizing all available tools and references

    Administrative: 5%

    • Perform administration to correct, notate or create manual payment requests

    Input: 5%

    • Input accurate bank information
    • Address changes
    • Document actions in system of record

     

    Qualifications

    Knowledge

    • Detail oriented to ensure accuracy when dealing with client accounts
    • Strong analytical and decision making skills
    • Ability to prioritize, organize, and multi-task to ensure proper follow-up on accounts
    • Strong interpersonal skills and a proven team player

    Education

    • High school diploma required
    • Secondary school degree required

    Experience

    • 0-2 Years Minimum 2 years collection and/or banking/customer service
    • 2-3 Years Leasing industry or related work environment would be considered an asset

    Environment

    • None

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