• Remarketing Solutions Inspection Coordinator-CDN

    Job Locations CA-ON-Toronto
    Requisition ID
    2018-32936
    Employee Type
    Full Time-Regular
    Category
    Remarketing
  • Overview

    The RS Inspection Coordinator ensures inspections are done within service level expectations. This team member is responsible for completing a wide variety of complex tasks and has direct contact with other departments and external vendors. They ensure inspections are done accurately and consistently with quality assurance checks. Achieving optimal business results and department objectives in this position directly affects the financial results of the company.

    Responsibilities

    Review Inspection Charges: 30%

    • Review and analyze to ensure the most positive impact is achieved on inspection charges


    Inspection Co-Ordination: 30%

    • Send new inspection requests, ensure inspections are completed, analyze and follow up on vehicles that have been inspected following the guidelines established by the Leadership Team
    • Use problem solving skills to resolve inspection issues or delays as needed


    Inspection Review: 30%

    • Review all inspection reports and take appropriate action following the guidelines established by the Leadership Team
    • Work email queues according to the established service level
    • Ensure provincial and federal regulatory compliance as it applies to the inspection of the vehicle
    • Assist leadership team in carrying out established strategies for achieving departmental goals


    Miscellaneous: 10%

    • Complete special projects as requested by the Leadership Team
    • Provide professional and positive communication to both internal and external customers
    • Process requests in a timely manner while documenting applicable GM Financial systems
    • Communicate effectively with peers and notify management of any situations that may affect departmental objectives and performance
    • Learn new processes and take on additional responsibilities as needed for team member's own development as well as to improve the department's overall performance
    • Provide a valuable contribution to team objectives, maintain positive relationships, take the initiative to assist others, demonstrate flexibility, and adapt well to change
    • Actively participate and provide appropriate and respectful feedback when engaged in open discussion at meetings, events, and other areas while at the workplace
    • Other duties as assigned

     

    Qualifications

    Knowledge

    • Working knowledge of inspection process and the association between 3rd party vendors and GMF
    • Working knowledge of the finance/auction related industry.
    • Working knowledge of the intranet and other information systems.
    • Working knowledge the remarketing process.
    • Sufficient knowledge of and ability to comply with state and federal guidelines.
    • Provide excellent customer service through verbal and written communication.
    • Working knowledge of Excel, Word and Outlook.
    • Ability to work in a fast paced and potentially stressful environment with little assistance or interaction from Team Leader.
    • Expert problem solving and decision making skills.
    • Ability to manage and make financial decisions in relation to transportation of inventory.
    • Ability to build relationships, relate to others and constructively interact with a variety of people and situations, both internal and external to the company.
    • Ability to analyze, make judgment calls and prioritize work responsibilities.
    • Must have a track record of excellent reliability, dependability and ownership skills.

    Education

    • Secondary School Diploma required

    Experience

    • Previous experience in quality assurance or customer service and in performing general office duties in a banking/finance related environment preferred.

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