• Business Development Specialist - CDN Dealer Services

    Job Locations CA-ON-Toronto
    Requisition ID
    2018-32818
    Employee Type
    Full Time-Regular
    Category
    Remarketing
  • Overview

    The Business Development Specialist - CDN Dealer Services will be responsible with improving dealer engagement. The purpose of this role is to optimize the dealer experience through the training and educating of the EOL process and any programs and initiatives that add value to the captive relationship. This will include but is not limited to the management of the GM dealer's maturing portfolio, and or any system that help to support the Captive relationship. Additionally, this role is also designed to facilitate active communication between the dealer and GM Financial to ensure that superior overall service levels and prompt problem resolutions can be achieved with the dealer.

    Responsibilities

    Deliver an Exceptional dealer experience (30%)

    • Proactively engage and coordinate efforts with dealers in the servicing and marketing of their maturing lease portfolio to ensure optimum retention results
    • Foster daily communication with the dealers to advise of programs and renewal opportunities to drive dealer engagement
    • Educate and train dealers on existing and new application/RS initiatives that add value to the dealer.
    • Coordinate with other departments to develop and implement customer retention initiatives
    • Engage with other members of the organization to maximize the dealer experience through the mitigate of disputes in the areas of vehicle returns, disposition, inspections, and wear and tear invoicing tear invoicing


    Ensure Account Resolution (30%)

    • Manage all aspects of maturing lease portfolio
    • Fully versed in lease end options and able to communicate to dealers the contractual obligations, policies, and procedures related to lease end options
    • Assist with the management of vehicle returns, vehicle purchases, and inspections
    • Act as a as the primary point of resolution for the mitigation of account concerns for both dealers and our internal DRM's.
    • Facilitate and support interdepartmental communication to ensure timely and captive centric resolution to dealer issues (i.e. Remarketing, Wear and Tear, Arbitrations, GMF DealerSource…, etc.)


    Develop and Enhance Dealer Relations (20%)

    • Act as liaison between dealers and GMF to foster and enhance communication, and maximize the overall dealer experience
    • Assist in identifying opportunities for the dealer to grow their business (i.e. customer retention, new lead opportunities, off lease vehicle equity positions…etc)


    Miscellaneous (20%)

    • Perform administrative duties as required including preparing written correspondence, responding to emails, processing extensions, verifying insurance, submitting payment requests, etc.
    • Calculate buyout quotes
    • Support various projects as assigned
    • Provide positive support and assistance to dealers and fellow team members

     

    Qualifications

    Knowledge

    • Strong analytical and decision making skills
    • Results oriented and deadline focused
    • Ability to handle sensitive information in a confidential manner
    • Excellent interpersonal skills necessary to interact effectively with external and internal customers at all levels of the organization
    • Demonstrated acuity with written documents and detail
    • Ability to plan, organize and multi-task
    • Customer focused
    • Good training and presentation skills are an asset.
    • Excellent communication skills
    • Strong mathematical skills
    • Ability to work independently and on a team
    • Proficiency with MS Office

    Education

    • High school diploma required
    • Bachelor’s degree preferred

    Experience

      • 0-2 Years Minimum 2 years related work experience

     

      • 2-3 Years Experience in the automotive industry, account management, and /or customer service is an asset

     

    • 2-4 Years Experienced with the EOL and Remarketing processes would be an asset

    Environment

    • None

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