Contacting clients and coordinating with dealers/third parties to initiate collection of payment arrears with a goal to minimize outstanding balances while maintaining lease parameters within corporate guidelines. Providing superior customer service and assistance/guidance to customer and dealers. Analysing risk factors to determine need for repossession and process request to management as required.
Answer incoming calls in a timely manner, contributing to meeting/exceeding departmental service levels and abandon rates. Document system of record on all activities. 30% Make outbound calls on assigned work list regarding arrears on file with a goal of minimizing outstanding arrears on both monthly and bi-weekly portfolios. Maintain proper work list management. Document system of record on all activities. 40% Review high risk files on a priority basis while making recommendations for repossession and escalating as required to minimize risk to the company. 5%Attempt preliminary Trace efforts utilizing all available tools and references. 5% Proper processing of accounts for repossession and following guidelines of 30 day letters as is required. 10% Perform administration to correct, notate or create manual payment requests. 5% Input accurate bank information, address changes and document actions in system of record. 5%