• Funding Specialist- CDN Dealer Services

    Job Locations CA-BC-Burnaby
    Requisition ID
    2018-32030
    Employee Type
    Full Time-Regular
    Category
    Funding / Loan Services
  • Overview

    The FundsNow Funding Specialist is responsible for reviewing motor vehicle contract documentation for completeness and compliance with provincial and federal laws as well as adherence to corporate policies, procedures or credit stipulations. The Funding Specialist will conduct direct verifications with external entities, including consumers, dealers and others, to validate employment, income, insurance, collateral, and other loan approval terms.      

      

     

    Responsibilities

    Job Duties

     

    Audit, verification of APR Loan contract documentation and funding: (40%)

    • Review motor vehicle contract documentation for completeness and compliance with provincial and federal laws as well as adherence to corporate policies, procedures or credit stipulations.
    • Conduct verifications with external entities, including consumers, dealers and others, to validate employment, income, insurance, collateral, and other approval terms.
    • Documentation of corresponding research and efforts in system is required.
    • Meet minimum company standards for daily loan volume.
    • Process and fund prescribed number of contracts per day
    • Understand loan approval terms and ensure documentation and verifications meet with approval terms and comply with corporate policy and procedures.
    • Accurately calculate monthly income and residence payment per documented policy
    • Understand the company's origination policies and procedures; comply with corporate policies and ensure quality assessments meet minimum objective standards of 95% accuracy.

    Following up on deficient deals: (20%)

    • Communicate and interact, both written and verbally, with dealers, credit center employees, management and external entities in a professional, concise and positive manner.
    • Establish relationships with credit center team members and dealership personnel.
    • Understand obstacles that negatively impact customer satisfaction to dealers or credit centers.
    • Returning phone messages promptly
    • Escalate for review and approval by appropriate level of authority for exceptions

    Upfront Verification of Employment: (30%)

    • Promptly work verification of employment requests as assigned and ensure communication with dealers and Credit Department is maintained at all time
    • Analyze provided proof of income documentation for compliance with documented policies based on different types of income
    • Document in system all verification of employment steps including accurate calculation of monthly income using appropriate calculation method
    • Update appropriate status in system 

    Team Support/Other Duties: (10%)

    • Make corresponding recommendations to management for improving satisfaction, process efficiencies or procedures.
    • Actively participate during team meetings
    • Understand team objectives and how the individual team member contributes to the team goal.
    • Work diligently to help team reach goals, including assisting other teams in the department as needed.
    • Set high standards of performance for self. Must have excellent multi-tasking abilities and maintain high productivity in a fast paced environment.
    • Assist with training of new team members or new Sales team members as required
    • Provide support on department queue line and assist on other team members’ deals during time of absence or high volume 

    REPORTING RELATIONSHIP

    Reports to: Team Leader - Funding

    Direct Reports: None

    Qualifications

    Education

    • High school diploma required. Some college preferred

    Experience

    • One year of loan processing experience in a consumer finance/bank environment preferred.
    • Bilingual French and English is an asset.

    Knowledge/Skills

    • Working knowledge of generally accepted office practices, including constructively interacting with a variety of people and situations.
    • Knowledge of accounting and credit processing in a consumer finance/bank environment.
    • Basic math skills including the ability to calculate debt ratios, payment ratios and pro rate income.
    • Detail oriented with focus on accuracy and quality work.
    • Basic computer skills to including the ability to utilize multiple application programs and utilize search tools to find information.
    • Accurate data entry and 10-key skills required.
    • Understand loan origination process and funding obstacles.
    • Use appropriate analysis, judgment and logic when solving problems and making decisions.
    • Escalate issues or obtain management input when necessary.  
    • Good interpersonal skills to promote team environment and provide good customer service.
    • Proficiency with Microsoft Office products
    • Ability to handle sensitive information in a confidential manner
    • Good organizational skills and the ability to work in a fast-paced environment to meet daily deadlines
    • Basic negotiation, follow up and relationship building skills and constructively interact with a variety of people and situations.
    • Foster a culture that makes people feel valued and respected.
    • Address and resolve conflict directly and constructively, focusing on issues and facts rather than people.
    • Exercise diplomacy in difficult interpersonal situations.
    • Basic analytical and investigative skills.
    • Ability to identify, document and communicate inconsistencies, discrepancies, and negative funding trends to the TL or Funding Manager in a timely fashion.
    • Basic knowledge of consumer credit reports preferred.
    • Identify negative trends at dealer or credit center level and communicate to management for discussion or resolution with the business.

     

    Working Conditions

     

    Physical Demands

    • Walking – Occasional
    • Viewing multiple computer monitors – Frequent
    • Maintaining one positon - Frequent
    • Sitting – Frequent
    • Repetitious body motions
    • Writing - Frequent
    • Standing – Occasional
    • Answering/transferring calls - Frequent

    Sensory Demands

    • Taking telephone messages - Occasional
    • Listening - Frequent
    • Talking to employees – Frequent
    • Operating scanner or photocopier – Continuous
    • Looking at dual computer screen – Continuous
    • Taking direction/instructions – Continuous
    • Counseling - Frequent

    Environment

    • Extended business hours (weekends/holidays)
    • Some travel

    Disagreeable Conditions/Hazards

    • None

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