Credit Administrator - CDN Dealer Services

Job Locations CA-ON-Toronto
Requisition ID
Employee Type
Full Time-Regular
Credit / Underwriting


The Credit Administrator is responsible for supporting the Credit Departments various administrative activities. The ultimate objective is to provide excellent service that will meet the needs of both the company (GM Financial) and customer (dealers).


Job Duties

Credit Support (80%)

  • Attend to inbound calls, faxes and emails quickly and effectively.
  • Entering notes into the system and making outbound calls to assist dealers including gathering missing/corrected documentation related to application verification activities.
  • Complete credit investigations on Consumer and Commercial clients, including calculating GMF exposure on current clients.
  • Complete Multi-Asset templates on higher exposure Commercial applicants.
  • Work with consumer clients to satisfactorily clear consumer alert messages on credit bureau files.


Reporting (10%)

  • Complete credit department reports as assigned
  • Complete monthly commercial exposure report


Miscellaneous (10%)

  • Other duties assigned, such as testing new programs, completing adhoc analysis, etc.



Reports to: National Credit Manager

Direct Reports: None



  • High school diploma required.
  • College degree preferred



  • Excellent report writing and communication skills (written and verbal).



  • Strong verbal and written communication skills.
  • Bi-lingual not required, but would be an asset.
  • Interpersonal skills necessary to interact effectively with employees at all levels of the organization.
  • Good organizational skills and the ability to meet tight deadlines.
  • Ability to effectively multi-task in a fast paced environment
  • Proficient with Excel, and other Microsoft Office products
  • Possess analytical and decision-making skills.
  • Outstanding customer service skills.


Working Conditions

Physical Demands

  • Maintaining one position
  • Sitting – Continuous
  • Click of the mouse, typing – Continuous
  • Repetitious body motions – Frequent

Sensory Demands

  • Counseling

  • Talking to customers/clients
  • Answering calls & taking telephone messages - Frequent
  • Listening - Continuous
  • Assist other departments


  • None


Disagreeable Conditions/Hazards

  • None


GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential job duties” of the position, with or without reasonable accommodation. If you require a specific accommodation because of a disability or medical need, please contact or call 1-866-411-4748.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.


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