The Customer Account Representative of Collections is responsible for making outbound and taking inbound calls to collect and resolve delinquent accounts in order to alleviate further action. This team member has contact with customers, as well as other Company departments, repossession agents, and other outside agencies.
OTHER IMPORTANT DUTIES
Reports to: Team Leader Collections
Direct Reports: None
GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential job duties” of the position, with or without reasonable accommodation. If you require a specific accommodation because of a disability or medical need, please contact firstname.lastname@example.org or call 1-866-411-4748.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.