The Lease Maturity Specialist Bilingual French is responsible for working with customers to ensure maturing leases are brought to successful conclusion aligned with the strategic direction of the corporation. The purpose of this role is to optimize customer experience while pro-actively managing risk and opportunity variables for the corporation while promoting customer retention. Additionally, this role is also designed to facilitate active communication between the dealer and GM Financial to ensure that a superior customer experience is achieved.
Drive Lease Renewals and Customer Retention (30%)
Ensure Account Resolution (30%)
Enhance Customer and Dealer Relations (20%)
Reports to: Team Leader, End of Lease Sales
Direct Reports: None
GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential job dutiesof the position, with or without reasonable accommodation. If you require a specific accommodation because of a disability or medical need, please contact email@example.com or call 1-866-411-4748.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.