Dealer Support Representative Bilingual French is responsible for providing training and assistance to dealers regarding programs, systems and escalations. The purpose of this role is to optimize the dealer experience through the training and educating of the front end process and any programs and initiatives that add value to the captive relationship. This will include but is not limited to assisting with new programs and systems related to the application/funding process. Additionally, this role is also designed to facilitate active communication between the dealer and GM Financial to ensure that superior overall service levels and prompt problem resolutions can be achieved with the dealer.
Dealer Support and Issue Resolution (60%)
System Support/Training (20%)
Entering new programs into the system (10%)
Reports to: Dealer Support Team Leader
Direct Reports: None
GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential job duties” of the position, with or without reasonable accommodation. If you require a specific accommodation because of a disability or medical need, please contact firstname.lastname@example.org or call 1-866-411-4748.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.