Project Manager ITS- CDN Dealer Services

Requisition ID
Employee Type
Full Time-Regular
Information Technology


The Project Manager ITS with the guidance of the PMO office leads key business and technology initiatives for GM Financial, including large and complex IT projects. The Project Manager is responsible for overseeing all aspects of project management on assigned PMO projects, including, but not limited to, project definition, project plans, conducting meetings, meeting minutes / action items, documenting requirements, overseeing development, testing, and implementation. This position applies a detailed knowledge of the business, technology, and systems development life cycle to execute projects successfully on time and within budget.



Job Duties


Project Management (40%)

  • Manage multiple medium to large-sized software development or implementation projects to successful implementation.
  • Follow GM Financial’s Project Management Methodology and PMO Standards in developing detailed project plans and completing required project documentation.
  • Conduct project discovery, develop project teams, define objectives and scope, document current and future-state processes, document risks and assumptions, and oversee development, testing, and implementation.
  • Conduct project kick-off meetings, communicate individual roles and project expectations, and serve as a single point of contact for projects.
  • Complete and manage detailed project plans using Planview.
  • Utilize Planview and internal SharePoint site to report project status, manage issues, and document and classify risks.

PMO process alignment (20%)

  • Ensure complete understanding of the PMO process through close collaboration with PMO in Texas
  • Participate in all PMO meetings and get trained in any new updates to the PMO process
  • Educate the team members in Toronto office on PMO process and keep the team updated on any changes
  • Ensure all projects in Toronto office are following the PMO process through regular audits

Project closure (15%)

  • Manage closure of all projects and enhancements executed in Toronto office
  • Ensure all required documents are in place and for each project/ enhancement
  • Enhance the maintenance process as required

Self-Development (15%)

  • Learn the fundamentals of GMF business and keep abreast with any changes.
  • Develop and maintain productive working relationships with project owners, business functions, IT team members, vendors, and other project stakeholders.

Administration (10% )

  • Ensure Planview timesheets accurately to reflect hours worked in a timely manner
  • Ensure all company policies are understood and followed
  • Assist the leadership in providing status on the various initiatives, projects in various forums


Reports to: AVP Information Technology

Direct Reports: None



  • Bachelor’s or Master’s degree in a Computer Science/Information Systems or equivalent professional experience
  • PMP Certification from PMI 


  • Minimum 8 years of experience in IT related industry or department
  • 5+ yrs. of experience in a project leadership role
  • Experience with an Enterprise Project Management System
  • Proficient with Microsoft Office applications including Visio.
  • Proficient with PlanView or similar tools
  • Experience working independently with little to no supervision and in a team-oriented, collaborative environment


  • Ability to work independently and make sound decisions while meeting time sensitive deadlines
  • Strong interpersonal and management skills.
  • Ability to gain consensus among disparate groups.
  • Excellent verbal and written communication skills.
  • Successful experience running large meetings.
  • Strong reasoning ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Proven ability to deliver mission critical software development projects.
  • Intermediate experience with business case preparation and cost benefit analysis.
  • Ability to exercise independent judgment and realize potential consequences to other processes.
  • Flexible and adaptable in regards to learning and understanding new practices.
  • Ability to deal with and adapt to a constant change and effectively prioritize as well as execute tasks in a high-pressure environment within critical deadlines.
  • Ability to relate well with others, build relationships and constructively interact with a variety of people and situations


Working Conditions


Physical Demands

  • Sitting for prolong duration, maintaining one position
  • Typing in a keyboard

Sensory Demands

  • Listening to others during meetings
  • Taking notes and directions
  • Taking minutes of the meeting
  • Anchoring tele conference
  • Negotiating with vendors


  • Professional office environment

Disagreeable Conditions/Hazards

  • None



GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential job duties of the position, with or without reasonable accommodation. If you require a specific  accommodation because of a disability or medical need, please contact or call 1-866-411-4748.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.



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