The Customer Service Rep – Bilingual French is responsible to provide proficient customer service on an ongoing basis and respond to lessee/dealer needs. They are responsible for call resolution or qualification should the call need to be directed to another specialized department. The purpose of this role is to optimize customer experience and facilitate active communication between the customer, dealer and GM Financial to ensure that superior customer relationships with the lessee and the dealer are achieved. The bulk of the calls are Incoming calls however, they may be required to make an outbound call in response to a voicemail, fax, email or mail inquiry for further information or clarification.
GM Financial has a mandate to support GM Canada with the acquisition and ongoing management of customers to promote retention, loyalty, and growth. You are at the center of this mission. Our Customer Service Representatives are the best in class for engaging with customers and providing a top level customer experience. If you are customer focused, high energy, focused on results, and looking for the next step in your career, apply to be a part of a dynamic team.
Respond to customer inquiries by phone or through correspondence in a Bilingual call center environment. (50%)
Respond to written communication/voicemail/email. (30%)
Provide positive resolution to client enquiries either verbally or written (10%)
Work on special projects as assigned within deadlines (5%)
Provide reception relief on a regular basis. (5%)
Reporting Relationship: Team Leader Customer Service
Direct Reports: None
GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential job duties of the position, with or without reasonable accommodation. If you require a specific accommodation because of a disability or medical need, please contact firstname.lastname@example.org or call 1-866-411-4748.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.