The Team Leader – Customer Accounts Bilingual is responsible for leading and developing a team of 5-10 customer account representatives that collect on active lease delinquencies. The Team Leader – Customer Accounts will have contact with other Company departments as well as external vendors and customers.
Delinquency Management – 50%
Performance Management – 35%
Reporting, Authorities and Direction – 10%
Administration – 5%
Reports to: AVP – Collections and Recoveries
Direct Reports: 5-10
GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential job duties of the position, with or without reasonable accommodation. If you require a specific accommodation because of a disability or medical need, please contact email@example.com or call 1-866-411-4748.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.